Questions, answered.

Urua is one app for everyday errands in Abuja and Lagos. Shop any market, order from estate stores, send a runner on an errand, and get chef-cooked meals delivered, all in a single place, with live tracking and secure payment.

Urua is live in select estates across Abuja and Lagos, and we're rolling out estate-by-estate. Open the app and create an account to see what's available in your area.

Open the app and create an account. We're opening estate-by-estate, so you'll get access as we reach your area.

Installing the app and browsing Urua is free. When you place an order you pay for the items plus any delivery or service fees, which are shown to you before you confirm. There's no subscription required to use the app.

Pick what you need (a market shopping list, items from an estate store, a chef's meal, or an errand to run), add it to your order, and confirm. A runner or vendor picks it up, and you follow the whole thing live in the app until it reaches your gate.

For market runs, prices can vary day to day, so the vendor confirms what items actually cost before buying. You see the quote in the app and approve it, so there are no surprises and nothing is bought without your okay.

Payments are handled securely through OPay. You pay in-app when you place an order, and there's no cash handover required at delivery.

Yes. Payments run through OPay, a licensed payment provider, and your money is held until your order is on its way. Urua never stores your full card details, and you don't hand cash to anyone at the door.

You can cancel before a runner or vendor starts working on your order. Once shopping or cooking has begun, cancellation may not be possible, but you can always reach support through the app if something isn't right.

A runner brings your estate store, chef and errand orders to your door, and market orders arrive by a courier. You get live updates at each step, from pickup to your gate.

Yes. Every order shows live status in the app, so you always know whether your runner is shopping, on the way, or arriving. No need to call and ask where your order is.

We deliver within the select estates and neighbourhoods we've opened so far in Abuja and Lagos, and we're expanding estate-by-estate. Open the app and create an account to see whether we've reached your area yet.

Runners are people in your area who sign up to shop and deliver on Urua. They handle pickups, drop-offs, errands, and estate store and chef deliveries, and you can follow their progress live for every order.

If you run a market stall, you can list your goods on Urua and reach buyers across the city without leaving your stall. Open the app, choose the vendor option, and we'll help you get set up as we open in your market.

Chefs can run their kitchen on Urua and deliver meals to nearby estates. Open the app and sign up as a chef, and we'll help you set up your kitchen and menu as we open in your area.

If you own a shop inside an estate, you can take orders in-app so residents can buy from you without coming in. Open the app and sign up as a store owner, and we'll guide you through setting up as we reach your estate.

Runners earn by running errands and delivering orders on their own schedule. Open the app and sign up as a runner, and we'll show you how to start earning as we open in your area.

Yes. Open the app and create an account with your email to browse Urua and place orders. Setting up an account is free, and you only pay when you place an order.

We open access estate-by-estate, so it depends on when we reach your area. Open the app and create an account, and you'll be able to order as soon as Urua opens where you are.

No. We only use your email for account, order and service updates, and we don't share it with third parties for marketing. You can unsubscribe from non-essential messages at any time.

We only collect the data we need to run the service and fulfil your orders, such as your account details, delivery addresses and order history. We do not sell your personal data, and we take reasonable measures to keep it secure. You can read the full details in our Privacy Policy.

We share your details only with the service providers we rely on to run Urua, and only as far as each one needs to do its job. To deliver your order, our courier partner receives the delivery address, phone number and coordinates needed to bring it to you. We don't share your data with third parties for marketing.

Subject to applicable law, you can ask to access the data we hold about you, correct it, delete it, or object to certain processing. Urua handles personal data in line with the Nigeria Data Protection Act 2023. To exercise any of these rights, email us at hello@urua.io.